There are times when you will come across questions from patrons that may stump you. But there are lots of little tips and tricks that can make your life easier! First, here is an excellent reference lib-guide that could help http://guides.mysapl.org/Pharos.
“How do I Print?”
- Seems very basic but is one of the most asked questions and can be answered simply by explaining to the customer that they will need to be logged on a computer in order to print from the internet. The best option is pressing the print icon or going into file tab and printing from there. Also make sure the customer knows that they have to continue answering all questions until they get a “successfully sent to print release station” message. They will then need to go to MFD and login in order to receive their prints. And make sure you tell the patron prior to printing that they need to add funds to their account.
When a customer wants to print out a file attached to their email they will have to download the file before they can print it out. (We are using Google Browser in this example below)
They can do this by clicking the download button in their email. An icon will appear at the bottom of the screen. Clicking on the icon will make your document appear with a tool box where you can print out your document.
“How do I print out a PDF file from my email?”
- The first thing they should do is look for a download button or tab. By clicking this it actually downloads to the computer where they can view the file and print the file. If you print out from the view screen before downloading you may get blank pages printed out!
“It says to save as a PDF file when I press print?”
- Sometime in April we were experiencing a glitch with printing from Google or Gmail. Every time you would print it will ask you to save to a PDF file. The fix for this was simply changing the destination to the printer set up screen.
- Another problem was locating the patron’s flash drive after the new windows 7 update. To locate your flash you type in e: under file name and press enter. This will open your flash drive, then you can type in a name for the file and click save. Some branches may use the d: drive instead. You can also open your flash drive by clicking on the icon on your desktop associated with your flash drive.
**Every week, a new lesson will be posted.**
Next week Lesson 2 will be posted.